R0 Hub Privacy Policy

    Last updated: March 2026

    1. Information We Collect

    We collect information you provide directly when creating an account, including your name and email address. We also collect usage data such as exam results, progress, and interactions with the platform to provide personalised features, including performance tracking and weak-area analysis.

    2. How We Use Your Information

    We use your information to:

    • Provide, operate, and maintain the R0 Hub platform
    • Track your exam performance and identify areas for improvement
    • Process payments and manage access to paid services
    • Communicate with you regarding your account or service updates
    • Improve and develop our platform

    3. Legal Basis for Processing

    We process your personal data under the following legal bases:

    • Contractual necessity – to provide the services you have requested
    • Legitimate interests – to improve our platform and user experience
    • Legal obligations – where required to comply with applicable laws

    4. Data Storage & Security

    Your data is stored securely using industry-standard encryption and hosted on secure cloud infrastructure. We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

    5. Payment Information

    Payments are processed securely by Stripe. R0 Hub does not store or have access to your full payment card details. All payment processing is handled in accordance with PCI DSS standards. For further information, please refer to Stripe's privacy policy.

    6. Data Sharing

    We do not sell or rent your personal data. We may share your data with trusted third-party service providers (such as hosting providers, payment processors, and email delivery services) strictly where necessary to operate the platform. These providers are required to process your data securely and only for specified purposes.

    7. International Data Transfers

    Some of our service providers may process data outside the United Kingdom. Where this occurs, we ensure appropriate safeguards are in place to protect your personal data in accordance with UK GDPR requirements.

    8. Cookies

    We use essential cookies to enable core functionality such as user authentication and session management. We do not use advertising or tracking cookies. You can control cookies through your browser settings.

    9. Your Rights

    Under UK GDPR, you have the right to:

    • Access your personal data
    • Request correction of inaccurate data
    • Request deletion of your data
    • Restrict or object to processing
    • Request data portability

    To exercise any of these rights, please contact us using the details below.

    10. Data Retention

    We retain your personal data for as long as your account is active or as necessary to provide our services. If you request deletion of your account, your personal data will be removed within 30 days, except where retention is required by law.

    11. Changes to This Policy

    We may update this privacy policy from time to time. Where appropriate, we will notify you of significant changes. Continued use of the platform constitutes acceptance of any updates.

    12. Contact

    If you have any questions about this privacy policy or how your data is handled, please contact us at: hello@r0hub.com